May 3, 2018

Self Help

Quick Start Guide for the Mobile WiFi Hotspot

How to Connect

Hold the Power button for 5 seconds, and wait for about 1 minute to connect.  Click the power button to show the SSID (iwifitravel-xxxx) and Password.  Turn on the Wi-Fi on your device.  Select the SSID on your device’s connection manager, and enter the password. Wi-Fi status will show 1 when connected.

Charging the Battery

To fully charge the battery, connect to an AC adapter and wall outlet for 4 hours. The battery will last for about 8 hours of use, 100 hours standby. This may be less depending on your usage – multiple devices using the Mobile Hotspot can drain the battery faster.

PLEASE TURN OFF iCloud and DATA ROAMING on your iPhone/Smartphone:  If iCloud is turned on and connected to the internet, it will send and receive data automatically, which could result in exceeding the limits of a carrier’s Fair Usage Policy.  Please refer to your iPhone/Smartphone Settings to turn off iCloud and Data Roaming.

For Technical Support: support@iwifitravel.com

+1-888-iwifi-55 (+1-888-494-3455),  www.iwifitravel.com

Troubleshooting Guide

  • Please let us know what is your order number and/or name that the device is rented under?
  • What city and country are you currently in?
  • When did this problem start?

 Trouble Shooting Questions

  1. How many signal bars do you have? (Top left of the display)
  2. Is there a Carrier name on the center of the display screen?
  3. Is there a 4G or 3G indicator? (Center top of display)
  4. How many devices are WiFi connected? (See the number right of WiFi indicator)

Reset the MiFi

  1. Take off the battery cover but Do Not remove the battery. Turn the MiFi over, and use your fingernail to pry open the unit from the top: Open^.
  2. Make sure that the unit is ON.
  3. Use a paperclip to PRESS and HOLD the RESET button at the bottom of the unit for 6 seconds. The iWiFiTravel Logo should appear after a few seconds.
  4. Wait for about 1 minute for the MiFi to restart.
  5. Replace the battery cover to its original position.
  6. The MiFi should work. Please let us know if that resolved the issue.

MANUAL RE-PROGRAMMING

If it still won’t connect, please try the following:

  1. Connect to the MiFi over WiFi using your smartphone or laptop.
  2. Open a Web browser and enter 192.168.0.1 in the address bar, a login window will pop-up.
  3. Input the username and password: Username: admin  Password: admin  (note: both are all lower case letters) This will take you to the Main Screen
  4. On the Dashboard top menu, Click Internet
  5. Select Internet Connection(on left)
  6. De-Select Auto APN checkbox (Auto Configure APN)
  7. Click on PDN1 (Default Bearer) and a window opens:
  8. Input the 2G/3G APN name and the LTE APN name: <input>

(NOTE: all inputs are case sensitive)

13. For EUROPE PLUS: internet

14. For N America PLUS: broadband

15. For all others please see APN Table below

16. For 2G/3G and LTE Authentication Type, click the dropdown menus, Select PAP for each.

17. Input Username: <input>

  1. For EUROPE PLUS: web
  2. For N America PLUS: DO NOT Select PAP (leave blank)
  3. For all others please see list below
  4. Input Password: <input>
  5. For EUROPE PLUS: web
  6. For N America PLUS: DO NOT Select PAP (leave blank)
  7. For all others please see list below
  8. Select OK
  9. Select Dashboard (from Top Menu), look at the left section under Internet- It should show the Cellular Connection, Signal Strength and Network Operator and Cellular Connection Mode. The connections at the top should be green, as the MiFi should be connected.

APN, Username, and Password Table: (Note:For Blank username and pw: DO NOT Select PAP (leave blank)).

If the MiFi displays “No SIM”

There should be a SIM in the MiFi under the battery.

To check the SIM:

  1. Take off the battery cover. Turn the MiFi over, and use your fingernail to pry open the unit from the indentation on top marked: Open^.
  2. Remove the battery.
  3. Observe if the SIM card is fully in the holder, snug under the metal bar. If there is no SIM, Contact us to coordinate shipping a replacement.
  4. Replace the battery and the cover to their original position.
  5. Turn on the MiFi, and it should work. Please let us know if that resolved the issue.

MANUAL SELECT (advanced)

How to Manual Select Network (use if there are issues with the connection to the cellular network)

  1. Connect to the MiFi over WiFi using your smartphone or laptop.
  2. Open a Web browser and enter 192.168.0.1 in the address bar, a login window will pop-up.
  3. At the Login screen the Username and Password are both: admin (all lower case). Click Sign In.
  4. On the Top menu, Click Internet
  5. Select “Manual Network” BUTTON
  6. Click the Button “Manual Scan Network” button, it will take you more than 1min to scan, once complete, select a network from the drop-down menu.
  1. Select the carrier network which corresponds to the table below

  1. Click Save
  2. If you want to select a network Manually each time you start the unit,
    -Check the box “I want to manually select network when system starts” to take effect;
    -Click Save.
  3. Click Save, Return to the Dashboard to see the connection status.

Manual Select Network for the Caribbean

  1. Connect to the MiFi over WiFi using your smartphone or laptop.
  2. Open a Web browser and enter 192.168.0.1 in the address bar, a login window will pop-up.
  3. At the Login screen the Username and Password are both: admin (all lower case). Click Sign In.
  4. On the Top menu, Click Internet
  5. Select “Manual Network” BUTTON
  6. Click the Button “Manual Scan Network” button, it will take you more than 1min to scan, once complete, select a network from the drop-down menu.
  1. Select the carrier network which corresponds to the table below

(Note: for BVI, the network name may include 348770, 3G or 4G see table below).

Country Select-able Network Name Alternate Name May Include
Anguilla Digicel, 3G or 4G 365 010
Antigua and Barbuda Digicel, 3G or 4G 344 930
Aruba Digicel, 3G or 4G 363 02, 363 20
Barbados Digicel, 3G or 4G 342 750, 342 050
Bermuda Digicel, 3G or 4G 350 10, 350 01
BVI (British Virgin Islands) Digicel, 3G or 4G 348 770
Cayman Islands Digicel, 3G or 4G 346 050, 346 006
Dominica Digicel, 3G or 4G 366 020, 366 050
El Salvador Digicel, 3G or 4G 706 02
Grenada Digicel, 3G or 4G 352 030, 352 050
Guyana Digicel, 3G or 4G 738 01
Jamaica Digicel, 3G or 4G 338 050
Panama Digicel, 3G or 4G 714 04
Saint Kitts and Nevis Digicel, 3G or 4G 356 50
Saint Lucia Digicel, 3G or 4G 358 50
St. Vincent & Gren Digicel, 3G or 4G 360 050 or 360 70
Turks and Caicos Islands Digicel, 3G or 4G 376 050
Trinidad and Tobago Digicel, 3G or 4G 374 130
  1. Click Save
  2. If you want to select a network Manually each time you start the unit,
    -Check the box “I want to manually select network when system starts” to take effect;
    -Click Save.
  3. Click Save, Return to the Dashboard to see the connection status.

For Technical Support: support@iwifitravel.com

+1-888-iwifi-55 (+1-888-494-3455),  www.iwifitravel.com